So, someone left your business with a bad review. Now what?

So, someone left your business with a bad review. Now what?

Always turn a negative situation

Into a

Positive Situation

The era in which we are living is a phase where everyone among us first check the reliability of a product/service online that whether we can go for it or not and then opt it.

But what happens, if someone leaves your site with a bad comment or review?

We believe that it will make a bad remark on the goodwill of your company? Yes for sure it will. In a recent survey, it’s been assessed that customers usually drop the idea of choosing a company just because of a bad review.

Question asked – Have you ever left a local business on the basis of Online Review?

Almost 98% said yes they had left a business on the basis of an Online review. Tackle that effectively and make sure that your company will never lose a customer just because of a Bad Review.

Bad review!

There are several ways to approach for solving this problem But again some organizations opt for the one which is -review removed.

We are repeating that this is a terrible approach, don’t opt for it!

According to us the bad review is not the main problem. A bad review is the result of a problem. The real problem is whatever happened to your customer and your businesses that created that result

You Should Respond Publicly.

But Not To Defend Yourself.

Don’t feel offended when someone makes a bad remark on your product/services. Neither delete that from the social platform nor try to defend yourself.

What to do?

The response should be an apology for how they feel, and a request for an opportunity to make things right. Happy customers are the ultimate target we want to achieve at last, so just follow these 5 steps if there is a bad remark-

  • Hear
  • Empathize
  • Apologize
  • Resolve
  • Diagnose

Working with an agency VS Hiring in House for Digital Media

How to Train your secretary to manage your social pages is a blog post on website of containing information for social media marketing

Digital Marketing is not Free,

It’s not cost effective either,

It is more Productive

It’s a 2-way communication.

 

“41% of companies reported the cost of a bad hire was more than $25,000.” – CareerBuilder

Still thinking about an In-House for Digital Media!

No, then it’s good But if you’re thinking about it then just wait a second. Lets first complete reading this article, this might change your opinion completely!

 

Putting right one on Right Place

Hiring in-house could take months to find the right members capable of working harmoniously as one department is responsible for the content, campaign strategy, execution, and optimization.            It’s not an easy task to put right person in the right place, as sometimes some workers are effective, not efficient.

Introducing a New segment will Introduce new cost as well as new tensions.

Consider the ongoing costs of an in-house team:

* Office supplies, which may include laptops

* Multiple monitors

*Desks

*Other digital equipment

*Monthly online tool subscriptions

*Ongoing training

*Miscellaneous office costs, such as phone services and Internet access

Expertise is what that is Needed Nowadays (Digital proficio offers you that)

You can run a business, but hoping to be expert in all the fields of business you are doing operations is not a good idea.  An individual can also be good in 2-3 activities which he/she is performing, but to be in every field it’s impossible for everyone.

 

Digital Marketing Agency (Digital proficio)

Digital proficio and our business expertise allow us to evaluate your brand’s needs and develop a powerful strategy that maximizes the profits. Instead of paying a large amount to every individual in your company, you can hire us the digital marketing agency to perform all the task for you.

We’ll work with your company to improve efficiency and productivity. With our help, you’ll better define your objectives and set measurable goals

When Not to post on your Business page

There is always a perfect timing for everything,

No matter what!

Same goes for Posting on your social platforms.

In order to grow your business, you need to be careful about every aspect of it. Whether it’s about posting the content on the social platform or it’s about creating it!

 

DO post important business information on your Business Page

It must not always about the facts or another general thing you usually post, this includes how to get in touch with you and your organization, any services you offer, special events and business referrals for colleagues in adjacent industries. You can check Digital proficio’s official page to have an idea about this.

see the general idea is people who are going to work will not study it immediately

blog viewing will be viewed when the person is

at ease

there are some tools where you can schedule

the content/post of our business page

In a post, Mashable’s Adam Ostrow noted, “… 65% of Facebook users only access the site when they’re not at work or school — typically early morning or evening.

  • DO engage your audience with trending topics in your industry

Posts engaging your audience about your local market or industry trends by asking for their opinions or feedback are great — it gets your audience involved with your posts (which makes them appear to even more people) and also keeps you in touch with your community. As an addition, it also shows your credibility and brands you as a source of information.

 

Previously it was very difficult to update a post on the correct time

But, Nowadays we are blessed as we have buffer and hoot suite

And believe us, our employees have positive reviews about it.

we can schedule the content at our timing, the right time according to the locations

The content will be displayed according to the time set

you can plan for next 6 months and schedule posts